We did not find any way to “Reach out and touch someone” via phone, toll free nor fax unfortunately which is a miss on a paid subscription offering.ĭashlane offers plans for individuals, families and businesses (Image credit: Dashlane) Plans and pricingįor individual users, there is a free tiered option, but it only stores up to 50 passwords on a single device. The lacking support options are a direct phone number.
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The automated bot provided us with relevant resources, and our email was replied to promptly and included information on when and how to contact the live support staff. We tested all options and were impressed with each of them, as there was no queue on the live chat and our request was dealt with quickly and professionally. Live chat support is available in English between 9 am and 6 pm EST, Monday to Friday, while out of hours, it's possible to consult the chatbot and contact the support team via email. It has a prominent search bar top and center to look for content, and also plenty of predone articles, including “Buying and using a premium family plan,” “How to update Dashlane,” and “Using Dashlane to autofill passwords with iOS” to solve common scenarios encountered.įAQs are comprehensive and arranged into categories such as Account & Security, Passwords & Data, and Platforms & Browsers. (Image credit: Dashlane) Supportĭashlane has a well-organized and easy to navigate support page that we were able to access through both the web app and Chrome extension. Dashlane has a well-organized, dedicated support page.
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